Can I get a refund for my aligners?

Greg D Updated by Greg D

As the aligners are custom made for you, we unfortunately do not offer any refunds unless there is a fault with them. 

If there is any fault with your custom-made Clear Aligners that can be proven to have occurred during the production process, please get in touch with us within 30 days and our team will be able to best advise you on the next steps. Please note that SmileLife will not responsible for any return postage charges when you return your aligners and a registered tracking number is needed to ensure the safe return of your aligners.

If there is a fault with your Clear Aligners that can be attributed to SmileLife during the production process, the 30-day time period begins the day your clear aligner shipment is delivered

To read our terms and conditions, please click here.

Once we receive and process your return, we’ll email you to let you know if your return is approved.

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