Impression Kit and 3D Scan Process
How do I choose between an Impression Kit or 3D Scan?
Where can I buy an Impression Kit or book a 3D Scan?
What if I don't want a 3D Scan?
How does the 3D Scan technology work?
How do I schedule a 3D Scan?
How long does a 3D Scan take?
What happens if I am late for my appointment?
What if I need to re-schedule my appointment?
Can someone walk me through using the Impression Kit?
Can I get a refund? (Impression Kit)
What if I make a mistake on my impressions?
I need dental work before I start
Do you fix overcrowding?
How do I return my Impression Kit?
Can my aligners be designed to NOT cover my wisdom teeth?
How to do an Impression Check?
Can Invisible Aligners reduce the height of my longer tooth?
When will I get my Treatment Plan?
How long can I store Impression Putty?
What if I have a metal (back bar) retainer on just one arch of my teeth? Am I still able to have a 3D scan?
Do I need upper and lower impressions for straightening one set of teeth?
Can I get some dental work done in your clinic before my 3D scan?
How to do Impressions?
Does a licensed dentist or orthodontist review my case?
How long is the typical treatment process?
How often should I wear my aligners?
Are results guaranteed?
Can I view what my expected results will be after treatment is completed?
What happens after my Clear Aligner treatment is completed?
Will my teeth hurt during treatment?
Can I use SmileLife Clear Aligners on only my upper or lower teeth?
What's the warranty/guarantee?
What happens if I break/lose an aligner?
Why don’t my aligners cover my molars?
Does my purchase include a Water Flosser?
How do I preserve my new smile after treatment?
Can I get a filling done when I am in aligner treatment?
In treatment - my teeth are loose.
How often do I come to the dentist once I have started my treatment?
What if I have a filling done after my 3D scan and before receiving my aligners?
How much do SmileLife Clear Aligners cost?
Do you offer a payment plan?
What is 1Pay?
What is 24Pay™?
Can I pay off my 24Pay™ early?
Can I use my insurance to pay for SmileLife Clear Aligners?
Can I combine discounts or offers on SmileLife products?
Is there a money back guarantee?
What forms of payment are accepted?
Why is single arch not half price compared to dual arch?
How can I update my Humm by Flexi Fi payment details?
Can I pay off my Humm by Flexi Fi plan early?
Can anyone apply for Humm by Flexi Fi finance?
What documents do I need for Humm by Flexi Fi?
Claim 20% Back with a MED 2 FORM
How can I update my payment method?
How long does it take to fill out the Humm by Flexi-Fi application?
What is FastLane?
SmileLife Clear Aligners
How do I know if I'm right for SmileLife Clear Aligners?
What are SmileLife Clear Aligners?
How do SmileLife Clear Aligners straighten teeth?
What are SmileLife Clear Aligners made of?
How long does it take for my aligners to arrive?
Can I use SmileLife Clear Aligners If I have missing teeth?
How long do I need to wait after removing my wisdom teeth before I can start treatment?
What if I still have my wisdom teeth?
Am I a candidate for SmileLife Clear Aligner treatment if I have an implant?
Are SmileLife Clear Aligners trimmed in a scalloped fashion or straight across?
Do I need new impressions for the retainers after receiving dental bonding?
Traditional Braces vs Clear Aligners
What if my aligners are loose?
Can I drink while wearing my aligners?
My aligners are too tight.
Whats in the ToolKit?
Are they actually invisible/discreet?
How do I remove my aligners?
If I need a bridge on one set of my teeth, can I receive treatment on the opposite set?
I have a black triangle between my teeth and gum!
What is the best way to clean my aligners?
What if I change my aligners too early or skip an aligner?
What if I have not worn my aligners as prescribed?
Do Clear Aligners fix bites?
If I have dentures can I get Clear Aligners?
Can I receive Clear Aligner treatment if I have crowns?
My aligner is hurting, what should I do? Aligner trimming tutorial
Can Invisible Aligners fix my crossbite?
I.P.R. - Everything you need to know.
My aligner is cracked/broken, what should I do?
When will I get my aligners?
Does it fix an overbite?
Will Clear Aligners give me a lisp?
Can I wear my aligners in the gym?
I have gaps between my aligners and teeth
SmileKit is now SmileLife
Can I get a refund for my aligners?
Shine™ Teeth Whitening
What is Shine™?
How do I use Shine™?
How often can I use Shine™?
What does the LED Accelerator Light do?
Where can I buy Shine™?
How long does Shine™ whitening last?
How do I clean the LED accelerator light?
Can I use Shine™ if I have fillings, bonding, or veneers?
Other frequently asked questions
What is the Impression Check?
What if I think my teeth need more movement at the end of my smile journey?
Do you have before and after photos of patients who have used the SmileLife Clear Aligners?
I wasn’t eligible for treatment when I purchased my impression kit or scan visit. I’ve since addressed the concerns (cavities, wisdom teeth, etc.). Can I use SmileLife now?
Is there a minimum age required to use SmileLife Clear Aligners?
What are the SmileLife teams qualifications?
Does SmileLife ship internationally?
Can I drink tea/coffee with my aligner in?
Can I get a refund for my Impression Kit?
Can I smoke with my aligners in?
AfterCare Retainers and SmileCare
Updated by Greg D
This depends on the nature of your refund request.
What is the process for receiving a refund?
- Follow the link below and enter your order details.
- You will follow the on-screen instructions and return your Impression Kit to the provided address.
- The designated staff member receiving your Impression Kit will recognise the label stating “RETURN”
- The designated staff member will identify the returned Impression Kit in our Returns Centre app.
- The designated staff member will make a decision by either issuing your refund or rejecting your refund.
To submit a refund request, please click here.